Noorani Bangle | Stylish Zircon Studded Bangle

Refund & Return Policy 

At The Jewels Merchant, customer satisfaction is our top priority. We are committed to delivering premium-quality jewelry with excellence and care. If, however, you receive an item that is damaged, defective, faulty, or significantly different from the product you ordered, we offer a 7-Day Refund & Return Policy for your convenience.

Eligibility for Returns & Refunds

You may request a return or refund within 7 days of receiving your order if:

• The item received is damaged or defective
• The product delivered does not match the original order
• You receive the wrong item
• The jewelry has a manufacturing fault or quality issue

To qualify for a return or refund:

• The item must be unused and in its original condition
• Original packaging, tags, and accessories must be included
• Proof of purchase or order confirmation is required
• Return request must be submitted within 7 days of delivery

Refund Process

Once our team receives and inspects the returned item, your refund or replacement request will be processed accordingly. Approved refunds will be issued through the original payment method or as store credit, depending on the situation.

Important Note

Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for refund or return.

For return assistance or support, please contact our customer care team with your order details. 

Jewelry Care 

At The Jewels Merchant. we believe fine jewelry deserves proper care to maintain its beauty, shine, and longevity. To keep your jewelry looking elegant and luxurious for years to come, please follow these essential care instructions.

Protect Your Jewelry From Chemicals

Avoid direct contact with:

• Perfumes & Body Sprays
• Lotions & Creams
• Hair Sprays
• Makeup Products
• Harsh Chemicals & Cleaning Agents
• Sanitizers & Alcohol-Based Products

These substances can affect the plating, reduce shine, and damage the stones over time.