Refund policy

At TheJewelsMerchant, customer satisfaction is our top priority. We ensure that every product is carefully inspected and packed before dispatch. Please read our refund and exchange policy below:

 Check Parcel Before Payment

Customers are strictly advised to check the parcel before making payment.
Once the parcel is opened in front of the rider, any issues can be immediately identified and resolved.

 3-Day Refund & Exchange Policy

We offer a 3-day refund or exchange policy under the following conditions:

  1. The item must be unused, unworn, and in its original packaging.

  2. A refund/exchange request must be made within 3 days of receiving the product.

  3. If the product delivered is defective, damaged, or incorrect, customers must share:

    • Unboxing video

    • Clear photos of the issue

  4. Refunds will be processed only after the returned product is received and inspected by our team.

  5. Delivery charges are non-refundable.

 Non-Refundable Items

  • Used or worn jewelry

  • Items damaged due to customer mishandling

  • Sale or discounted items (unless defective)

 How to Request a Refund or Exchange

Please contact our support team via:
Email: thejewelsmerchantofficial@gmail.com

Whatsapp : 03343409035

Instagram/Facebook: @TheJewelsMerchant